I decided on a budget of no more than $500 for a computer because my dad has a keyboard, mouse, and monitor. With all the hardware choices and kept it simple and decided on a Intel i3 processor, 4 GB of Ram, 500GB hard drive, CD/DVD burner, and all placed in a minitower case. I searched the web and found a HP Pavilion p7-1228 at OfficeMax for $454.88 before tax. I did some research and the reviews where not bad and the hardware specifications met and excided my requirements. I checked the availability of the computer and it was out of stock at the local OfficeMax. Since the closest OfficeMax is in the same location as Best Buy, I decided to take printout in hand and see if Best Buy can meet or beat this price for the HP Pavilion P7-1228.
I was surprised when I walked into my local Best Buy, showed the sales representative the printout of the HP computer at OfficeMax, and was introduced to a computer that was more expensive and less features than the one at OfficeMax. I asked the sales representative “Don’t you price match other competitors offers?” The answer I received really blew my hair back. The sales representative could not find the exact computer so Best Buy could not match OfficeMax’s offer for a HP computer. Further discussion with the sale representative and another sales representative (who was asked to help) about finding a similar HP computer or any computer manufacture that has the same specifications as the one from OfficeMax lead to the sales representatives point to the same computer with less features and more expensive. I thanked them for their time and quickly walked out of the store.
After a quick walk to a few stores further up from Best Buy, I entered my local OfficeMax store. Since I know this OfficeMax store does not have the HP computer, I talked to sales representative and explained that I would like to order the HP computer. I proceeded to follow the sales representative to the front of the store to place the order and was met with my next hurdle. The sales representative could not place the order because their ordering system is down. I was asked to come back tomorrow and they could place the order.
Fast forward from Sunday to Tuesday. I found a OfficeMax that is on my way home from work. I stopped at the store Tuesday and stopped in my tracks at a table with previous models of laptops and computers. There was a Gateway DX4860-UM10P computer on the table for $429.88. Upon further inspection, the computer has the same specification as the HP Pavilion P7-1228. I did a Google search for reviews and read some mixed reviews but I felt confortable with purchasing the computer. I ended up purchasing the computer for $459.97. With the $15 charge from Microsoft to purchase Windows 8 Pro, I am within my budget of $500.
Upon opening up the box and turning on the computer, I was greeted with a message “Unable to find a file in the c:windowssystem32 folder”. I called Gateway and greeted by a representative who tried to help me restore the computer. After about 10 minutes of troubleshooting, it was decided that I need the recovery disks. In order for me to get a free copy of the recovery disks, I have to fax (not email) the receipt, my name, my address, my phone number, and the computer serial number. I asked if there is a method to email the information to Gateway and I was met with the answer of no. We live in the digital age but at times we are shackled with old technology. I was also informed to call Gateway 24 hours after sending the fax.